Welcome to Lloyds Crown.

To allow us to assist you, you must agree to our Terms and Conditions & Client Care Letter and select one the following services below:
Professional Consultation
Guided Visa Application Service
Managed Visa Application Service

Access to the Lloyds Crown websites and the purchase of any service/s from the Lloyds Crown is conditional upon you reading and accepting all of the terms and conditions in, and linked to, the Terms of Use, Terms of Service and Privacy Policy, as they exist at that time. These Terms and Conditions are subject to change at the sole discretion of Lloyds Crown.

Defined Terms

“Client” or “you” or “your” or “their” means the individual visiting this Website

“Client Area” means the secure online system managed by Lloyds Crown which allows Clients to enter and update their personal information and access our Service from any computer with internet access.

“Lloyds Crown Ltd” or “lloydscrown.com” or “we” or “our” means Lloyds Crown or any of our subsidiary companies.

“Profile” means the information provided by the Client about the Client and, if applicable, about the Client’s family.

“Service” means the Visa or Travel Service provided by Lloyds Crown. A detailed description of what is included in your Service can be found at www.lloydscrwon.com.

“Terms” mean these terms and conditions.

“Working Day” means a day on which banks are open for business in Melbourne, Australia.

“Website” means www.llydscrwon.com.au

Privacy

Please review our Privacy Policy, which also governs your visit to Lloyds Crown, to understand our practices.

Licence and Website Access

Lloyds Crown grants you a limited licence to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Lloyds Crown. This license does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Lloyds Crown. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Lloyds Crown without express written consent. You may not use any meta tags or any other “hidden text” utilising our name or trademarks without our express written consent of. Any unauthorised use terminates the permission or license granted by Lloyds Crown. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of our Website so long as the link does not portray Lloyds Crown, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Lloyds Crown logo or other proprietary graphic or trademark as part of the link without express written permission.

Copyright

All content included on this Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Lloyds Crown or its content suppliers, and is protected by Australian and international copyright and trademark laws. The compilation of all content on this Website is the exclusive property of Lloyds Crown and protected by the laws which apply in the countries we operate in and international copyright laws. All software used on this Website is the property of Lloyds Crown or its software suppliers, and is protected by local and international copyright laws.

Disclaimer of Warranties and Limitation of Liability

THIS WEBSITE IS PROVIDED BY Lloyds Crown ON AN “AS IS” AND “AS AVAILABLE” BASIS. Lloyds Crown MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Lloyds Crown DISCLAIMS ALL WARRANTIES. Lloyds Crown DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR E-MAIL SENT FROM Lloyds Crown ARE FREE OF ERROR, VIRUSES OR OTHER HARMFUL COMPONENTS. LLOYDSCROWN.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

To the extent that liability cannot be excluded, the liability of Lloyds Crown, its directors, officers, employees, and consultants is limited to the cost of the service Lloyds Crown provides to the Client.

To the greatest extent possible by law, the Client must indemnify and hold harmless Lloyds Crown, its officers, employees, agents and related companies (Indemnified Persons) against all Liabilities (including legal costs on a full indemnity basis) incurred by the Indemnified Person in connection with the provision of the Service by Lloyds Crown, except the Liability arising from the negligence or default of any of the Indemnified Persons.

Communications

When you visit Lloyds Crown, send e-mails to us or by communicating via the Client Area, you consent to communicating with us electronically and agree that all such communications (including agreements, notices, disclosure, etc.) satisfy all legal requirements to be in writing.

We will communicate with you by e-mail, sending a message through the Client Area or by posting notices on this Website. If you do not respond to any communication related to the provision of the Service within two (2) working days, we will prepare the Service based on the information previously provided by you.

Lloyds Crown reserves the right not to respond to any query which is not sent through the Client Area. You can elect to discontinue all future correspondence from Lloyds Crown at any time by selecting the “Remove Your Details” link in the Client Area of our Website. Lloyds Crown will not be responsible for any loss of data or immigration advice resulting from the Client selecting to unsubscribe their details.

Your Profile

If you use this Website, you are responsible for maintaining the confidentiality of your Profile and password, and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Profile or password.

When accessing the Client Area, you are required to enter your email/username and password each time. Since access to your Profile is protected by your email/ username and password, it is very important that you protect your password by making it known ONLY to you. To protect your personal details, we recommend that you do not disclose your password to anyone, including family members and friends.

Lloyds Crown will not be held responsible for any access gained by third parties to your personal Profile, whether the login details were provided by you or were otherwise obtained.

Online Assessment™

The Online Assessment is a free questionnaire which is completed on our Website. It has been specifically designed to provide you with a preliminary assessment of your ability to satisfy the visa criteria for your selected visa/permit type. You should not rely on this result alone as a true indication of your ability to apply for migration.

If you wish to obtain a realistic assessment of your selected visa, you should complete both the Online Assessment and Interview. Once you have completed these steps, you can elect to engage one of our Migration Consultants to act on your behalf OR purchase a Service prepared by one of our Migration Consultants to allow you to self manage the application process.

Online Interview

The Online Interview is designed to gather additional information about you to assist us in providing you with a personalized service. It is recommended that you use the “Your Comments” section of the Interview to set out further information which may be relevant. Matters not related to a visa (such as housing, employment opportunities, etc.) will be disregarded.

Information Provided by the Client

Lloyds Crown will use and rely on information provided by the Client in the provision of the Service. Lloyds Crown will not independently verify or assume responsibility for the accuracy or completeness of such information. Accordingly, the information provided by the Client must be correct, including date of birth, qualifications and work history, contact details, etc. If the information provided by the Client is not correct, the Service may not be accurate.

Any advice provided to you should not be used by any third party as each case varies depending on the particular circumstances of the applicant and the applicant’s family. Such action will result in an immediate breach of our Copyright terms as set out above.

Your File

Upon completion of your application, all your original documents will be returned to you. However, we are obliged by law to keep a copy of your file for 6 years. We keep the file on the understanding that we have the authority to destroy it 6 years after the conclusion of our service to you. If we retrieve papers or documents from storage in relation to continuing or new instructions to act in relation to your affairs, we will not normally charge for such retrieval. However, we may make a charge based on time spent producing stored papers or documents to you or another at your request. We may also charge for reading correspondence or other work necessary to comply with your instructions given by you or on your behalf. In addition, in conformity to OISC Rules, you consent to the release and disclosure of your online profile and related file documentation to the OISC for internal audit and verification purposes in accordance with regulatory requirements.

Provision of Service

Upon registering your interest, you are able to purchase a Service offered by us. Upon payment, we will endeavor to have the Service delivered to you within the time frame provided for in the Service description. However, in certain cases this may take longer, depending on the complexity of the Client’s Profile.

Once the Service has been prepared, the Client will be notified and the Service will be made available for download through the Client Area. In the event that the Service documents are not accessed by the Client within two (2) days of preparation, they will be emailed to the account nominated by the Client in the registration process. The Service to be provided to the Client may vary from time to time.

The Service also takes into account current and publicly available immigration legislation and policies. Lloyds Crown cannot be held responsible for any inaccuracy arising from changes to such legislation and policy which are not publicly available at the time the Service is provided or which may occur after the Service has been provided to the Client.

The Client is encouraged to seek additional guidance from one of our Migration Consultants and/or make independent inquiries before relying on the information provided as part of the Service.

Lloyds Crown cannot offer taxation, business, education or investment advice. Any information provided by our employees on matters not related to a visa should only be interpreted as general information and the Client should obtain professional advice regarding these matters.

Types of Services

Lloyds Crown offers a selection of Services which vary depending on the country a person is seeking to migrate to. A brief introduction to these Service types can be viewed by clicking the appropriate link below. A detailed description of what is included in your Service can be found on the Website.

Upon completing the EVW questionnaire form provided on Lloyds Crown and providing the requested documentation, your profile will be reviewed by one of our migration consultants who will then submit your electronic application directly with the UK Visas & Immigration Authorities. Your EVW grant is subject to approval from the UK Government. In some cases, it is possible for an EVW to be processed and granted within minutes.

An EVW is valid for 6 months from the date of grant and permits you to stay in the UK for 6 months from the date of entry.

Prior to making payment for the EVW, you will have an opportunity to review all the details you have provided on your screen and make changes if necessary. If you have made an error, it is important that you correct it before proceeding. Once you have confirmed the details, you will be prompted to enter your credit card details for the non-refundable service charge.

Any mistakes made on the application or changes made to your travel plans, such as travel date, time, flight number etc. after your EVW has been granted will result in the voiding of your visa. In such cases you will need to make a new application and incur another service fee. All applications must be submitted at minimum 72 hours from your local departure time. Applications received less than 72 hours from the intended travel date and time may not be processed by the UK authorities. Lloyds Crown takes no responsibility if applications are not received within this time frame or if the client made for changes to the application made after it has been granted.

Online Support™ Service enables clients to contact a Migration Consultant for the duration of their subscription to Online Support. During this subscription period, clients are permitted to submit a profile or visa-related questions, specific to their profile, via the Client Area.

We endeavor to have one of our service team members or Migration Consultants reply to your query within two (2) working days of receiving the question. In some cases, however, it may take longer than the two (2) working days. This will depend on the nature of the question.

Lloyds Crown reserves the right not to respond to questions that:

• do not relate to migration matters; or
• are not submitted in English; or
• are not related to the Client’s Profile; or
• are not appropriate.

If multiple questions are submitted in one session, Lloyds Crown reserves the right to request that the Client resubmit the questions separately, or to limit the amount of questions asked in a 24-hour period.

Some of the Services Lloyds Crown offers include a complimentary Online Support subscription. Complimentary subscription periods begin the first time you download your Guided Visa Application Service (GVAS)™ Service documents or when they are delivered to you by email, whichever occurs first. Complimentary subscription periods also begin once the Professional Consultation is purchased.

The client must book the date and time of the consultation by selecting the “Book Consultation” option in the Client Area or by contacting one of our offices and speaking to a Client Services Consultant.

Any pre-paid fee will be forfeited if the client is not reachable at the number provided or does not contact our office at the booked consultation time and does not provide at least twenty-four (24) hours notice of cancellation. If you need to cancel or reschedule the consultation, you can provide notice either through the Client Area of the Website, or by telephone within the 24 hour period specified.

As the client telephone consultation is a one-time exclusive engagement, no further advice will be provided at its conclusion. Any further consultations, either by telephone or e-mail, with a Migration Consultant are not covered by the Professional Consultation Service™ fee. If a further consultation(s) is desired and/or required, the client may choose to purchase an additional telephone consultation or another migration service.

Some services from Lloyds Crown include a complimentary consultation.

All clients are required to telephone our office at the assigned time. The complimentary Professional Consultation™ must be utilised within 10 days of the provision of the Guided Visa Application Service (GVAS)™ documents.

If the client has already paid for the Professional Consultation™ and then opts to cease the engagement for any reason, without providing notice as stipulated above, there will be no entitlement to a refund.

The Guided Visa Application Service (GVAS)™ from Lloyds Crown will help you self-manage the various steps involved with the visa application process, providing access to personalised advice and instructions on how to manage the migration process.

The Managed Visa Application Service (MVAS)™ from Lloyds Crown is the most comprehensive immigration service provided by us. We will handle your application from start to finish; with the attention to detail that can only be provided by registered Migration Consultants with an exhaustive knowledge of immigration law.

Upon payment of the Managed Visa Application Service (MVAS)™ fee and acceptance of the MVAS – Terms of Engagement, it will be deemed that you have engaged the services of Lloyds Crown for the purpose of fully preparing and submitting your visa application to the relevant regulatory and government bodies. The Managed Visa Application Service (MVAS)™ will be provided in accordance with the Managed Visa Application Service (MVAS)™- Terms of Engagement as available in the Client Area.

Professional Conduct

All our senior Migration Consultants are registered with the relevant regulatory body which authorises them to provide immigration and visa advice in their respective country of specialisation. To view the requirements in each respective country, please select your preference below:

Under UK law, a person who wishes to operate as a Migration Consultant must be registered with the Office of the Immigration Services Commissioner (OISC). Registered Migration Consultants must adhere to a strict code of professional conduct and training that ensures that they are highly trained, maintain good businesses practices and keep their knowledge of immigration law up-to-date.

All UK Migration Consultants employed with Lloyds Crown are registered to provide UK visa and nationality advice. They are therefore registered to practice and are subject to the rules governing professional conduct and the OISC Code of Conduct. All correspondences and written advice are prepared by immigration consultants on behalf of Lloyds Crown. Please be advised that Ms. Joanne Williams is a member in good standing of the OISC and as such, is bound by its Bylaws, Code of Professional Ethics, and associated Regulations and as such your file and related information are subject to review and examination by OISC.

In accordance with the OISC rules, the Migration Consultant will act on the Client’s behalf in fulfilling all of its contractual and legal obligations to the best of its ability. However, the client acknowledges and agrees that and your UK Migration Consultant and Lloyds Crown cannot guarantee the success of any application